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Shipping

 

Our commitment is to provide you with the best valued products at the best price.

 

Shipping costs can be expensive with the size and weight of steel brackets and the size of kitchen sinks, so we provide free ground shipping to lower 48 states regardless of the dollar amount of your order or the poundage of your order. In addition to Free Ground Shipping we offer expedited services for your convenience, however, this will be a charge for the customer according to the current shipping rates.

 

We strive to ship in-stock orders received Monday – Friday by 11AM EST the same day. All orders not being expedited will be filled on a first come first serve basis, therefore, if an order does not ship the same day it will ship the following business day. (Business days are Monday-Friday if no holiday falls on those days. We do take National Holidays off as does UPS and USPS). Note orders placed after 11 AM EST even if expedited will not ship that day. There are no Saturday or Sunday deliveries, even if you chose expedited shipping! Do NOT count Saturday, Sunday or holidays in your shipping. 

 

In-stock orders received after 11AM EST will ship the next business day. In-stock orders placed on Friday after 11AM EST, during the weekend, or holidays will ship on Monday or next business day if Monday falls on a holiday. If you need assistance or have questions, please feel free to call 888-584-1112.

Most orders not in-stock will ship within 2 business days. Special orders will ship within 3 business days and bulk orders will ship within 7-10 business days. Note: our website allows all orders to be placed regardless if they are in stock or not. Stock in only determined by our warehouse and not by the website.

Please note: UPS does not count the day the item is shipped as a shipping day, for example, if your order is shipped on a Tuesday the item according to UPS starts counting as a shipping day on Wednesday. If an item is shipped on a Friday, then Monday {if not an ups holiday} is the next shipping day. UPS does not ship on Saturday or Sunday so those days are not counted as shipping days. Please plan accordingly.

All orders not being expedited will be filled in a first come first serve basis, therefore, if an order does not ship the same day it will ship the following business day. All orders placed by 11 AM EST are filled in the following order: Overnight, 2nd day air, 3 day select, in stock orders going ground. Any orders going ground that are not able to be filled on the same day they are ordered will be shipped the next business day. [Business days are Monday-Friday]

NOTE: You also cannot count the day as ordered or the day the package was picked up by the shipping company as a shipping day since the order rides around in the shipping truck and is processed by the shipping company in the evening.

In-stock orders received after 11AM EST will ship the next business day. 

In-stock orders placed on Friday after 11AM EST, during the weekend, holidays or UPS observed holidays will ship on Monday [If Monday falls on a holiday it will ship the next business day.] If you need assistance or have questions please feel free to call 888-584-1112.

Orders not in-stock [determined daily by our warehouse not our website] will ship within 1 business days. Special order brackets will ship within 3 business days.

Bulk Orders:

-Orders with brackets totaling over 30 will ship within 1-2 business days going freight. Then allow 5-8 business days for delivery depending on where you are located. Do not count weekends or day it ships as shipping day. To be safe allow 2-week time frame from order time to delivery time.

-Orders with brackets totaling over 50 brackets will ship within 2-3 business days going freight. Then allow 5-8 business days for delivery depending on where you are located. Do not count weekends or day it ships as shipping day. To be safe allow 2-week time frame from order time to delivery time.

Note: large bulk orders over 50 brackets and those having to go on a pallet for freight do not have free shipping in place. Orders placed as a bulk order will have a separate invoice for freight shipping sent to the customer according to the current freight rates. Allow 2 weeks’ delivery time on Bulk orders.

Expedited Shipping:

In addition to Ground Shipping we offer expedited services for your convenience, however, this will be a charge for the customer according to the current UPS shipping rates. For those who choose to pay for expedited shipping please make sure you look at the UPS estimated map below as well as understand our shipping criteria stated on this page. Expedited is sent UPS.

Please note: The day your order is picked up from us is not counted as a day of shipping. UPS, USPS and freight starts counting shipping days the next business day after they pick up an item from our warehouse. If an item is picked up on a Friday, the shipping company does not start counting shipping days until Monday [or next business day if Monday is a holiday for shipping company].

UPS and freight does not count Saturday or Sunday as shipping days because they do not deliver on those days. No orders will be delivered on Saturday or Sunday. Do not count Saturday or Sunday as part of your shipping days.

Free Ground shipping is only to the lower 48 US States. We ship using UPS, USPS or freight depending on different variables; size, weight, distance, time, etc. We will determine the best method to get your product to you as timely as possible.


Expedited shipping includes Next Day Air, 2nd day air, and 3 day select by UPS.


All expedited orders received before 11 AM EST have first priority shipping off our manufacturer line. Expedited orders received after 11AM EST will not ship that day but will ship on the next business day (Monday-Friday are business days)

If you choose Next Day Air your order must be received by 11 AM EST and in stock in order for you to receive your package by the end of the next day. Note: orders placed on a Friday by 11 AM EST will be received on Monday. This applies to in stock items only [In stock is determined by our warehouse not by the website.] [If Monday is a holiday it will be received the next business day. Saturday and Sundays are not business days for UPS].

If you choose 2nd Day Air your order must be received by 11 AM EST and in stock in order for you to receive your package by the end of the day in 2 business days. Note: orders placed on a Friday by 11 AM EST will be received on Tuesday [if Tuesday is a holiday it will be received the next business day. This applies to in stock items only! [In stock is determined by our warehouse not by the website.] Saturday and Sundays are not business days for UPS]. Remember you cannot count the day it ships as a shipping day!

If you choose 3 Day Select your order must be received by 11 AM EST and in stock in order for you to receive your package by the end of the day in 3 business days. Note: orders placed on a Friday by 11 AM EST will be received on Wednesday [if Wednesday is a holiday it will be received the next business day. This applies to in stock items only [In stock is determined by our warehouse not by the website.] Saturday and Sundays are not business days for UPS]. Remember you cannot count the day a package ships as a shipping day.

On all expedited orders received after 11 AM EST or those not in stock will ship out the next business day. This applies to in stock items only and does not include bulk orders over 30 brackets! [Business days are Monday-Friday, excluding UPS Holidays]

What to remember when choosing expedited shipping:

1) Orders must be in stock and are not bulk orders [bulk orders are orders over 25 items]

2) Business days are Monday-Friday, excluding holidays.

3) Your order must be received by 11 AM EST to ship that day.

4) UPS does not count Saturday or Sunday or Holidays as days of shipping. You also cannot count the day as ordered as a shipping day since the order rides around in the shipping truck and is processed in the evening. UPS does not deliver product on Saturday or Sunday.

What to remember when choosing Free Ground Shipping:

1) Orders must be in stock and are not bulk orders [bulk orders are orders over 25 items]

2) Business days are Monday-Friday, excluding holidays.

3) Your order must be received by 11AM EST to ship that day.

4) UPS does not count Saturday or Sunday or Holidays as days of shipping. You also cannot count the day as ordered as a shipping day since the order rides around in the shipping truck and is processed in the evening. UPS does not deliver product on Saturday or Sunday.

Note: If UPS or USPS causes a delay in shipment we are not responsible to refund that shipping cost to you. We will work to get the money back for you from the shipping company but please know this takes several months because the shipping company does all they can to not refund your money, however we will work to do all we can to get the money back for you.

 

We currently ship to lower 48 US states, Hawaii, Alaska, Canada and Puerto Rico. Please note: Hawaii, Alaska, Canada and Puerto Rico will pay shipping rates according the the current rates. Free Ground Shipping does not apply to these states. Free Ground shipping is only the the lower 48 US States. We ship using UPS or USPS depending on different variables; size, weight, distance, time, etc. We will use the best method to get your product to you as timely as possible.

Below is an UPS estimated shipping time map. Please note this is a map from UPS and it is only an estimated time frame. Please order accordingly. Again, any questions please call us 888-584-1112, we are here to help.

 

ups-shipping-map.jpg
 

 

 

 

 



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